The IDEAL Leader training program gets to the root of people management—human behavior. In fact, it literally is a behavior-construction project. After 15 years of highly successful execution in the call center environment, this approach has been expertly tuned to maximize the
effectiveness of leaders at all levels.
Within the program are two
applications:
• The Assessment Center, which
identifies the management candidates in
your current environment who are most
likely to drive successful performance.
• Management Development, a lean,
concentrated training program that
breaks down and reforms habits to build
IDEAL leaders.
Both IDEAL Leader applications include separate tracks for leaders at supervisor, manager, and executive levels.
IDEAL Leader is a new
approach developed
through intensive research
into call center data.
It’s a concentrated course
without fluff, delivered on
a swift schedule to minimize
off-floor time.
LEADERS WHO INSPIRE ACHIEVEMENT
ARE CLOSER THAN YOU THINK.
Constantly changing, highly communicative, densely staffed, delicately balanced…call centers are minefields of peril for employee satisfaction and performance. If you’re approaching the minefield with a mix of managers trained in the predictable, traditional courses, you should know that that this plan is expensive in the long run. And frankly, it’s ineffective.
In contrast to typical training courses that push three-ring binders full of process and cliché, IDEAL Leader challenges learners to analyze their communication styles and behavioral tendencies. It breaks habits and builds character. Managers who have experienced IDEAL Leader training have called it “life-changing” and “eye-opening.” (Some have told us that it even changed their relationships with family members.)
2010, Ideal Dialogue Company
1.800.648.5526