Customer Experience Solutions Founded in
Human Communication Science

Our research and development has given a new perspective to solutions that support every aspect of customer experience measurement and management. Here is a list that demonstrates the breadth of our solution set:

The Employee Experience

  • Ideal Voice Agent Audition System
  • Recruiting-Selection Model, Guides, Templates
  • Employee Welcome Calling
  • Employee Engagement Survey and Exit Interviews

Training and
Development

  • Agent and Supervisor Training
  • Leadership Assessment Center
  • Training Curriculum Assessment and Development
  • Trainer Certification

Data Analysis,
Quality Process

  • CSAT-Loyalty Surveying and Data Analysis
  • Process Mapping
  • Operational Metrics Effectiveness Evaluation
  • QA-Comliance Monitoring Secret Shopper